Work-Related Behaviour with Customer Relationship Management

Learners in this programme will study to lead and manage teams effectively and create a positive work environment with a strong focus on the relationship between employee and organisational behaviour and customer relationship management (CRM) strategies.

Entry Requirements & Selection Criteria The M.A. in Work-Related Behaviour with Customer Relationship Management is designed for graduates of a relevant Level 8 programme at a minimum of a 2.2 standard) who wish to engage in further study in this field. Applicants who wish to study for the M.A. in Work-Related Behaviour with Customer Relationship Management may include Psychology graduates or may equally include graduates of other relevant disciplines such as business or humanities, health, or social science graduates. Those who have completed other relevant education programmes or have relevant professional experience etc., where Recognised Prior Learning (RPL) and Acquired Prior Learning (APL) can be applied, may apply for admission to the programme by submission of programme content, qualification and assignments equivalent to an appropriate Second Class Honours (2:2)award at Level 8. The minimum English language proficiency requirement for this programme is B2+ in the Common European Framework of Reference for Languages which is equivalent to an IELTS score of 6.5. All applicants will be required to have a minimum of ordinary-level maths at Leaving Certificate standard or be able to demonstrate equivalent competency in maths at this level. International students will be free to apply, such applicants will have to provide evidence that they can satisfy the eligibility requirements for graduate membership of the Psychological Society of Ireland or the British Psychological Society as well as demonstrate they meet the visa requirements for study in Ireland. All applicants are required to be over 23 years of age. All applicants will be required to attend for interview to ascertain their suitability for the Programme.