Reception and Frontline Office Skills Tralee (Monavalley)

Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation.

Outline the products, services, key policies, structures and personnel of an organisation.

Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.

Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service.

Explain a range of telephone communications terms.

Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements.

Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation.

Plan a reception layout and describe office equipment in the reception area.

Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language.

Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.

Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages.

Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback.

Display a professional approach to receiving visitors, use effective customer service skills, upkeep of visitors, log book, use initiative around unexpected visitors and maintain composure when dealing with complaints.

Present a range of documents including order form, invoices and processing travel expenses.