Patient Safety Complaints Advocacy PSCA

The course aims to clarify the scope of patient complaints advocacy with patients in health services, detailing the limitations and benefits of the role to facilitate the service user/patient/family to specify and communicate their issues, concerns and wishes to the health service system.

You are eligible to apply if you have:

• at least 3 years experience in a relevant area (nursing, clinical therapies, social care, social work, medicine, legal, psychology, psychotherapy, formal advocacy/complaints role).
• a keen interest in advocacy, empowerment, patient rights, complaints managing/processing and commitment to risk reduction strategies, quality outcomes and resolutions for patients.
• Strong interpersonal skills e.g. problem-solving; observational skills; empathic, resilient and positive; team-player; group skills (e.g. meetings).
• basic IT skills (word processing, excel) and access to a suitable device (desk-top, lap-top, tablet) and broadband Internet.
• robust written skills (e.g. report writing, using plain English) and an ability to interpret complex documents.
• English as your first language or hold CEFRL B2+ (=IELTS level 6) or equivalent
• Those aged between 18-23 must hold a minimum 60 ECTS Credits at HET Level 6 or above. and if you are:
• willing to commit personal time (in addition to work time) in meeting the requirements of the programme of education.
• willing to participate in skills development, sharing and practice in simulated settings.
• willing to use/apply advocacy skills and knowledge in your current role following training. International Applicants must provide appropriate documentary evidence of proficiency in English (i.e. IELTS 6.0).