Hotel Guest Relations and Customer Service (North Strand Campus)

If you are enthusiastic about working in the tourism and hospitality sector, this course offers extensive customer service and front office reception skills training. You will have a mixture of classroom-based modules, customer service skills and role play practice. You will have opportunities to develop skills such as teamwork, communications and time management. There will also be opportunities for relevant work experience. You will be expected to complete assignments and exams throughout the year. Course work will consist of a combination of onsite & online learning. Visits are also arranged to businesses and events during the year.