CareerFit CourseFinderIreland
Customer Service - Online
Lir Business Services & Training Centre
- Course code
- 5N0972
- Level
- Level 5
- Award
- Level 5 Component Award (Level 5 NFQ)
- Classification
- Minor
- Awarding body
- QQI
- Duration
- 8-week morning course (+ 2 weeks for Assessment Submission). These are 'Live' Tutor-led Online Classes - 1 Class a Week.
Programme summary
An excellent course to give you the knowledge, skill, competence and attitude required to provide excellent customer service and customer satisfaction in the workplace. An important part of this course is your ability to manage internal and external communications effectively using the most appropriate channels, ensuring they are timely, co-ordinated, coherent, customer focused and reflective of the company vision.
Who to apply to
Course provider