CareerFit CourseFinderIreland
Customer Service - Advanced
- Course code
- 6N0697
- Level
- Level 6
- Award
- Level 6 Component Award (Level 6 NFQ)
- Classification
- Minor
- Awarding body
- QQI
- Duration
- Method of Delivery/Duration - Three options – Classroom, Customised Learning/Blended & Online. - Delivered over 120 hours (including independent study and assessment). - Delivered over 5 days/8 mornings.
Programme summary
The Level 6 Advanced Customer Service (6N0697) course is focused on supporting the learner / organisation deliver a quality customer service plan within their vocational area. Coming from a leadership and management stance, it focuses on understanding customer focus from and internal and external point of view.
Who to apply to
Course provider