CareerFit CourseFinderIreland
Customer Service
- Course code
- 5N0972
- Level
- Level 5
- Award
- Level 5 Component Award (Level 5 NFQ)
- Classification
- Minor
- Awarding body
- QQI
- Duration
- Method of Delivery/Duration - Three options – Classroom, Customised Learning/Blended & Online - Delivered over 120 hours (including independent study and assessment). - Delivered over 5 days/8 mornings.
Programme summary
This Customer Service 5N0972 QQI Level 5 minor award is focused on supporting the learner/organisation deliver quality customer service within their vocational area. Coming from a leadership and management stance, it concentrates on understanding customer focus from and internal and external point of view.
Who to apply to
Course provider