Customer Service

This comprehensive distance learning course is designed to enable the learner to gain an in-depth understanding of the customer service function within an organisation and to develop effective customer service skills.

Entry Requirements / Prerequisites

• Leaving Cert or equivalent, and/or relevant Life or Work Experience.
• Learners must currently be working or have access to work experience where they will be able to implement, evaluate and discuss customer service initiatives with relevant colleagues, customers and management – this is to facilitate the completion of a customer satisfaction survey and an improvement plan.
• Learners must be a resident of Ireland / based in Ireland.
• Candidates must be fluent in English with excellent written English Skills in order to achieve the assessment criteria. Queries on the standard required can be directed to the college.
• As this programme is delivered through distance learning, students must be capable of studying on their own initiative.
• A basic working knowledge of computers and access to a computer with internet access is required to do the course.
• For technical requirements required to access CMIT eLearning please see Provider's website
• For more details on the suitability of this course please see Provider's website.