Customer Service

In this module, learners will gain in-depth knowledge and understanding of the customer service function and how to develop the necessary skills required for excellent customer service in an organisation.

Entry Criteria Entry criteria / prerequisites Level 4 Certificate / Leaving Certificate (or equivalent) or relevant life experience detailed in a current Curriculum Vitae. Please provide details and attach a copy of either a current CV or Certificate. Learners must be a resident of Ireland / based in Ireland. English As this NFQ level 5 qualification is delivered through English it is necessary learners will have sufficient written English skills to complete this course. Forus Training recommends a minimum English language competency of IELTS 5.5 (or equivalent) for successful completion of this programme. If you are not sure what level of English competency you have, please contact hello@forustraining.ie and a Course Advisor will arrange for you to take an assessment. IT Skills and Equipment Required Basic working knowledge of computers and access to a computer with internet access is required to do the course. A PC with Windows 8 or later or a Mac with OSX 10.5 or later. An internet connection with a speed of at least 10mbps. The latest version of Chrome, Firefox, Edge or Safari, set to accept cookies and pop-ups. Adobe Flash and Adobe Reader, to view content. Word processing software, such as MS Word or Google Docs. Some courses include video, therefore your computer must be capable of playing video and sound. * eLearning and tutor support may vary by course, please check each course page for details.